Terms of use

1. Legal notices

1.1 Company information

Company name: Deluxe Candy

Legal form: SRL

Company number (VAT): BE 0806.441.766 RPM Brussels

Our bank account number (IBAN): BE84 6528 0637 8159

Our BIC number (for international payments): BBRUBEBB

Information about our bank: ING BANQUE, Brussels, BELGIUM

Manager: Grégory Bouvÿ

1.2 Headquarters

Street: Chaussée de Waterloo 922

Postal code: 1000

City: Brussels

Country: Belgium

1.3 Contact

Telephone: +32 (0) 2 346 97 98

E-Mail: info@twin-shop.be

1.4 Host

The website www.twin-shop.be was created by the company Deluxe Candy

Host name: Bluehost

Host address: 10 Corporate Drive, Suite # 300, Burlington, MA 01803, USA

Host phone number: +1 801-765-9400

Host's E-Mail: legal@bluehost.com

2. Delivery

Delivery time: 2-5 working days.

Carrier: DPD / UPS, the driver will come to your home for the first time, if you are absent he will come back a second time, and if you are still absent then they will leave you a transit advice note asking you to contact them to fix another delivery or leave the package at a relay point near you.

Destination: to all of the following countries: Germany, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine, United States, Monaco, Russia, United Arab Emirates.

Insurance: Your order is insured in case of loss or theft, you will be immediately refunded or you will receive a new order at no additional cost if the package is declared lost or stolen after investigation!

Tracking number: You will receive your tracking number automatically by email, you can also track your package in the "my account" section.

If customs fees are necessary then they are the responsibility of the customer (Example: countries outside the European Union).

3. Withdrawal

Returns procedure

The withdrawal period is 14 days.

The withdrawal period begins on the day you receive your order.

The withdrawal request must be made using the method of your choice (telephone, email, letter, withdrawal form appearing on our site, etc.) and must be unambiguous, clearly setting out your decision to withdraw.

You can also create a return via the withdrawal form here: WITHDRAWAL FORM

The amount of the refund is complete but the cost of returning the order is the responsibility of the customer. The consumer returns or returns the goods to the company or to a person authorized by it to receive the goods, without undue delay and, in any event, no later than 14 days following the communication of his decision to withdraw. from the contract to the company.

The refund is made within 14 days after we have been informed of the consumer's decision to withdraw. We may possibly withhold reimbursement until recovery of the goods, or until the consumer has provided proof of shipment of the goods.

The company makes the refund using the same means of payment as that used by the consumer for the initial transaction, except with the express consent of the consumer for another means of payment and provided that the refund does not incur costs for the consumer .

The product must be returned in new condition showing no signs of wear or modification.

Returns must be sent to our store address: "Chaussée de Waterloo 922, 1000 Brussels, Belgium" mentioning the name of the manager: "Grégory Bouvÿ".

We will make the full and immediate refund if the product ordered on the site is out of stock, which is possible in the event that the site manager has not updated the site's stock in real time, it is therefore we advise you to call us before ordering to ensure that the product is still in stock.

4. Secure payment

4.1 Secure payment with SSL protocol

SSL (Secure Socket Layer) / TLS (Transport Layer Security) is the most widely used security protocol that creates a secure channel between two machines communicating on the Internet or an internal network. In our society centered on a vulnerable Internet, SSL is generally used when a browser needs to connect securely to a web server.

4.2 Payment procedure with Ingenico (Ogone)

The customer is directly redirected to the secure site of the partner bank of DELUXE CANDY (Ingenico) via its partner secure platforms. The bank cards accepted on the website are: Visa, Maestro, Mastercard, Ideal. The customer's card is directly debited after confirmation that the payment is successful.

In the case of payment by credit card, the card is debited when ordering. We accept Visa and MasterCard credit cards.

Bancontact debits will be made immediately, Visa / Mastercard cards after 2 days.

Regarding the period under which the buyer's bank account is debited when paying by credit card, this is done as follows: Bancontact / Mistercash, immediate and Visa, Eurocard / Mastercard, 2 days later. This information is given for information only and requires the responsibility of the payment organization.

4.3 Payment method

Ingenico (Ogone)

Credit cards: Visa, Maestro, Mastercard,

Debit cards: Maestro, Ideal, Bancontact

Bank transfer, our bank account number: BE84 6528 0637 8159

All your payments are secure and processed by professional and competent services such as Ingenico, we have no access to any information concerning your bank details.

4.4 Prices

All our prices are displayed with the tax included (including VAT) Belgian VAT of 21%.

4.5 Ordering and payment procedure

To place an order on our site you must log in with your existing account or create an account in 2 minutes by providing your data such as name, address, telephone, email (your personal data is not disclosed to any third party).

5. Privacy policy

5.1 Your personal data

Your personal data (such as your name, first name, email, age, address, telephone and all your messages left on our site) are not disclosed to any third-party company or any legal person or any natural person who is not part of our staff. .

Your personal data remains encoded only in our database to which no one has access except our staff.

The only people who have access to your personal data as well as to your messages left on our site are: the store manager, our store salespeople, the website manager, as well as yourself.

We use an instant chat system on our site created by a third party company (www.tawk.to), all messages you leave us on the chat are only visible to our store staff, this company does not have access to these messages because they are encrypted in their database and cannot be accessed by them. Apart from your messages left on the chat, this tool also allows us to see your IP address as well as your geolocation, it only serves us to make statistics in which countries our site generates the most visits.

We do not have access to your account password because your password is encrypted in our database and we cannot decrypt it, if you have forgotten your password we cannot recover it, you must reset it and you will receive a new password in your mailbox which you can then change.

We use the Google Analytics system on our site to analyze the number of daily visitors that our site generates, Google records your IP address to geolocate you and define in which country our website generates the most visits.

To be able to place an order on our site you must be an adult or minor over 16 years of age having obtained the authorization of your parents or your guardian to register and place orders on our site, we will cancel all orders and erase all your data. personal if you are under 16 or if you are a minor over 16 and have not had permission from your parents or guardian to register.

Our various payment methods are managed through the company Ingenico (Ogone), neither we nor Ingenico (Ogone) have access to any of your bank details, Ingenico (Ogone) is just the intermediary who communicates with your bank to accept your payment, or refuse it in the event of fraud.

Your personal data as well as all your messages remain recorded in our database for an indefinite period, this is used to keep your account and prevent you from systematically recreating it when ordering.

5.2 Why do we need your personal data

We only need your personal data to deliver your orders placed on our site, as well as to have a follow-up for guarantees, and this also allows us to send you emails promoting our new products (only with your agreement).

We will send you emails for the purpose of promoting our products only if you have subscribed to our newsletter (you can unsubscribe from our newsletter at any time).

We will never send you advertising by email or phone without your consent.

5.3 Your rights

You have a legitimate right to require us to view, edit, or delete any personal information about you.

6. Compliance

6.1 Autonomy and speed of electrical products

Variable according to the weight of the person, the terrain and the weather outside.

6.2 Maintenance of electrical products

The maintenance of electrical products is mandatory as for bicycles, motorcycles and cars, to be done every 300 km by us, or by yourself.

We offer you two maintenance for any electrical product purchased from us, the following maintenance will cost you 25 €.

The maintenance takes half an hour of work and consists of checking the correct pressure of the tires, the screws, checking if there is no play, changing the grip if necessary and finally testing it.

Do not neglect maintenance, as a precaution maintenance must be done every 300km traveled, beyond 700km it becomes dangerous for the user to use it if he has still not done any maintenance, because there may be a risk of parts detaching, it all depends on your usual use of course.

6.3 Electrical product legislation

An electrical product is considered to be a moving device.

If its maximum authorized speed was 18 km / h previously, since 01/06/2019, 25 km / h are legal.

If the driver is traveling at walking pace (i.e. a maximum of 6 km / h), he is simply subject to the rules applicable for pedestrians. On the other hand, from 7 km / h and above, it will then be subject to the regulations which govern the behavior and position of cyclists on public roads.

Remember that to be able to drive a displacement machine:

Wearing a helmet is not compulsory.

You don't need a driver's license.

There is no minimum age.

It is not necessary to take out compulsory insurance.

It does not have to be registered.

Between nightfall and daybreak or in any circumstance that does not allow sufficient visibility of 200 meters, users traveling on the roadway or cycle path must be equipped with a white or yellow light at the front and red on the back. If they are traveling on the left side of the road, the lights will be reversed.

In terms of loading, the front and rear dimensions cannot exceed 50 centimeters and laterally 30 centimeters.

Finally, since an unmounted vehicle is not a vehicle, it can be parked on the sidewalk.

Source: https://www.police.be/5325/actualites/trottinettes-electriques

We prefer to know that you are safe than in danger, for your safety and that of others, please respect the highway code and equip yourself with a helmet, adequate protection and be visible on the road by wearing a vest yellow.

All our electrical products are clamped at 25Km / h and thus comply with Belgian legislation, we take no responsibility if you unleash your electrical machine!

All these instructions concern Belgium only, find out about the laws of your country if you live outside Belgium.

6.4 VAT

Do you have a VAT number?

Know that VAT is 100% deductible, save 21% thanks to your VAT number by placing the purchase of your product such as the electric scooter, electric skateboard or single-wheel at your expense.

Check with your insurer for more information.

6.5 Test

It is possible to test an electrical product for free in our store before buying it, however, bring your identity card.

6.6 Compliance

All our products sold comply with current European laws.

6.7 Quality

We select for you only the best brands in order to ensure the best quality of all our products.

We take care to test all our products before putting them on sale to best meet the requirements of our customers.

7. After-sales service

We have a professional repair shop equipped with the best tools to provide you with a fast and efficient repair service.

If you wish to have maintenance or repair then all you have to do is drop off your product in our store or you can have it delivered directly to us, and we will take care of it as soon as possible after receipt, however, let us know by email or by phone, briefly mentioning your desired requirements.

The repair estimate is completely free, however the price of repair and maintenance varies depending on the product and the repair in question.

We accept to do maintenance and repairs for products that have not been purchased from us.

8. Guarantee

All our products are guaranteed for 2 years without exception.

For all electrical products, the warranty will be voided if the expertise proves that you have had use in the rain, so avoid use in the rain to preserve your warranty, despite the fact that the products are waterproof (Our electrical products are waterproof on wet roads as well as light rain, but are not waterproof for puddles and heavy rain).

Definition of a fine rain (drizzle): drizzle, or drizzle, is a type of precipitation whose drops of water seem almost to float in the air thanks to their small size (from 0.2 to 0.5 mm) .

In Belgium you can easily find out about rainfall (quantitative evaluation of rainfall) on the website www.meteo-info.be